Frequently Asked Questions
Is ROVProductions the same as Range of View Productions?

Yes. we conduct business as ROVproductions.

I don't see a service that I want. Can I customize the pricing?

Yes. Please contact us at rovmedia@rovproductions.com to discuss the details.

Can I do multiple bookings for myself and another person?

Yes! We have that feature in our booking website. For any further questions email rovmedia@rovproductions.com

How far should I book in advance?

We recommend booking at least 5 to 7 days in advance to avoid scheduling conflicts.

Is there 24/7 customer service? 

Yes! Click the customer chat on the website or email us at rovmedia@rovproductions.com

What is your refund policy?

After receipt of payment, whether for future jobs or deposits, there is a 48hr window for a full refund. After 48hrs, there will be no refund for completed tasks. Incomplete tasks may be rescheduled and monitored to fit all parties' schedule.

If I'm not satisfied with the work, What can I do?

We are sorry to hear that, but we can evaluate the situation and work together to find a  solution. Please email us at rovmedia@rovproductions.com

Can I purchase gift cards?

Yes! Send an email to rovmedia@rovproductions.com and we can discuss the type of gift card you may be looking for.

What is the turnaround time for projects?

Turnaround times vary from project to project but, in most cases, you can expect anywhere from 1 to 2 weeks. Your provider will be able to articulate the specific time frame after booking.

Do I have to pay a deposit?

Yes. All bookings are only scheduled if a deposit is made at least 3 days ahead of service, which requires 60% deposit and 40% the day of the service.

How long do you store extra files or extra footage?

We deal with a lot of clients, so we can only hold on to extra files for up to 14 days after the final project is delivered. After these 14 days all extraneous files are deleted.

For All Questions not answered below, Please contact us at rovmedia@rovproductions.com or call us at (954)-241-4259

3440 Hollywood Blvd. Ste 415| Hollywood, FL 33021 | rovmedia@rovproductions.com | Tel: (954)-241-4259

© 2020 by Range of View Productions

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